Hot Wire CNC Foam Cutters - About Us

 

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How to buy?

We made things simple: all orders in the continental USA are shipped Free

 
For Over-seas purchases please contact us before paying

Payments:
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AMEX, MasterCard
Money Transfers
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Contact Us

  RCFoamCutter
Tel:  408 400 7050


      

 

 

About RCFoamCutter.com

 

Warranty

 

RCFoamCutter.com is a joint venture between 
FoamLinx LLC and two private investors.
Our goal is to provide a cost effective and robust CNC foam cutter without compromising quality and accuracy.

10 day money back guarantee

 

If, within 10 days of having received your product, you find that it does not suit your needs, you may return it for a refund. RCFoamCutter.com will refund the purchase price of the product in the same payment form, excluding shipping/handling costs, Since Shipping is included in the price of our products, the refund will be the amount paid minus double the shipping charges from the customer back to RCFoamCutter.com office in Sunnyvale, CA.
Customer to provide an official receipt of the shipping charges back to RCFoamcutters.com
once the product is received. All returns are subjected to a 15% restocking fee.

Software:
RCfoamcutter does not sell nor does it support any software
the user decides to use.
For software support, please contact your software vendor.
We tested our machines with Foamworks, and Mach3.
We do know that there are customers who use other programs
to run our machines, but since we have not tested them, we
will not mention them here.
If you set up the software as described in the manual and
you are still unable to make it run, please contact us for support on setting up your software.
 

RCFoamCutter.com warrants its products, and products it sells, against defects in materials and workmanship for a period of 90 days. If you discover a defect, RCFoamCutter.com will, at its option, repair, replace, or refund the purchase price. After 90 days, products can still be sent in for replacement. RCFoamCutter.com products are not warranted against mis-wires, overvoltage conditions or overheating, or if the product has been altered, modified, or damaged. Warranty also does not cover normal wear and tear of the product or costs related to removal, installation or troubleshooting of the customers system. The warranty does not apply if the product has been neglected, improperly installed, physically damaged or altered, or any original identification markings have been defaced, altered or removed.

Shipping

We usually ship within 5 to 10 business days. Shipping in the USA are shipped FedEX, outside the US, FedEX or USPS
               Returns                                                                                Disclaimer  
When returning a product, you must first Contact RCFoamCutter.com via e-mail:Returns@RCFoamCutter.com for a Return Merchandise Authorization number. No packages will be accepted without the RMA number clearly marked on the outside of the package. In your package, please include a TYPED return address and a brief explanation of the problem. In any warranty claim, dated proof of purchase (original RCFoamCutter.com invoice or copy) must accompany the product. Return shipping must be shipped prepaid in a container suitable to protect the product from transit damage, and should be insured for the product price. Padded mailers will NOT provide adequate protection for any RCFoamCutter.com products, and cardbox containers must be large enough to provide room for the product, and protective padding for the product.
After receiving an RMA# from RCFoamCutter.com, properly packing the device for shipping, and marking the shipping box with the RMA#, ship the item to:
RCFoamCutter.com
1248 Birchwood Drive
Sunnyvale, CA 94089

RCFoamCutter.com makes no other warranty of any kind, expressed or implied, including any warranty of merchantability, fitness of the product for any particular purpose even if that purpose is known to RCFoamCutter.com, or any warranty relating to patents, trademarks, copyrights or other intellectual property nor does RCFoamCutter guarantee that parts will be shipped during 10 business days. If packages are shipped after 15 business days, customer can reject the delivery and return the packages.
RCFoamcutter will not be held responsible for any damages caused by FedEX, UPS or USPS packages being lost or delayed. RCFomCutter.com shall not be liable for any injury, loss, damage, or loss of profits resulting from the handling or use of the product shipped.

 

Copyright www.RCFoamCutter.com 2013